The following are the terms and conditions for use of Spectrum Technology Group LLC. services. Please read them carefully. Our service is offered to you with the condition that you accept without modification the terms and conditions contained herein. Spectrum Technology Group LLC. may change these Terms of Service at any time, with or without notice. Accordingly, you should return to this Website often to check for changes to the Terms of Services. You understand that by using the service after a change becomes effective, you have agreed to it. By obtaining services from Spectrum Technology Group LLC., you are indicating your agreement to be bound by all of the terms and conditions set forth in this document.
These terms and conditions state important requirements regarding your use of Spectrum Technology Group LLC. computer support service and your relationship with Spectrum Technology Group LLC.. You should read them carefully as they contain important information regarding your rights and ours.
These Terms of Service (the "Agreement") are entered into by and between you, the
customer (personally and/or on behalf of your employer, as applicable) ("you", "your"
or "Subscriber") and Spectrum Technology Group LLC.. ("Spectrum Technology Group
LLC.", "us" or "we"). You are deemed to have accepted this Agreement upon the earlier
of: (i) your submission of an online or telephone request for service; (ii) your
accepting the Terms of Service electronically during registration or in the course
of initiating a support session whether online, by telephone or on-
2. Definition of Service
For purposes of this Agreement, the term "service" shall mean the Spectrum Technology Group LLC. services, including all technical support provided by Spectrum Technology Group LLC. under the service option that you have selected. The Service may be referred to as, "Remote Computer Repair," "Online Computer Repair," "Remote Technical Support," "Online Technical Support," "Tech Support," "Computer Support" or "Computer Repair Services."
3. Pricing and Payments
Spectrum Technology Group LLC. fees and charges for the service you select are provided to you during the ordering process unless otherwise provided for in this Agreement. You agree to pay the charges applicable to your selected service, as well as any, applicable taxes and other charges including but not limited to initial fees. You also agree to pay any additional charges or fees applied to your billing account for any reason, including but not limited to, interest, and charges due to insufficient credit or insufficient funds.
3.1. Spectrum Technology Group LLC. will make every reasonable attempt to troubleshoot, analyze, assess, correct or otherwise fix your computer, network or other problem. If Spectrum Technology Group LLC. is unable to resolve your computer problem if it turns out to be hardware related, you may still be liable for charges for time spent by Spectrum Technology Group LLC. in an attempt to correct a problem.
3.2. All payments are expected to be collected at the beginning of the Online Computer Repair call. The technician will calculate the total amount due based on the service fee. Upon completing the repairs, the technicians will explain to the customer what has been done and demonstrate that the problem described by the customer prior to the start of the repairs has been fixed.
3.3. If a technician discovers an un-
4. Limitation on liability
In no event shall Spectrum Technology Group LLC. and/or its respective suppliers be liable for any consequential, direct, incidental, indirect, punitive, special or other similar damages or any damages resulting from loss of use, or loss of data, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of materials or services available from the site, even if the possibility of such damages could have been foreseen by Spectrum Technology Group LLC., Spectrum Technology Group LLC. is not responsible for any injuries sustained by users because of or as a result of any service.
5. Data Backup
It is your responsibility to back up all software and data that is stored on your computer's hard disk drive(s) and/or on any other storage devices you may have prior to service performed on your computer. Spectrum Technology Group LLC. and/or its third party service provider shall not be responsible at any time for any loss, alteration or corruption of any software, data or files.
Spectrum Technology Group LLC. reserves the right to revise, amend, or modify this Terms of Service and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted on this website.